These Terms of Service and any separate agreements process whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
Terms of Service
Effective Date: February 1, 2026
Article 1 (Purpose)
These Terms and Conditions describe the rights, obligations, and responsibilities of Zhengzhou Yagong E-Commerce Co., Ltd. (the “Company”) and users (the “Customers”) regarding the use of the e-commerce services (the “Services”) offered through kordyvia.com(the “Website”), an online shopping platform operated by the Company.
To the extent consistent with the nature of the applicable transaction, these Terms and Conditions apply to e-commerce activities conducted through computer networks, mobile devices, wireless networks, and comparable communication methods.
General Agreement
| Item | Description |
|---|---|
| Relationship | Use of this site does not create any partnership, employment, or agency relationship with us. |
| Policy Updates | We reserve the right to modify the website, policies, privacy statements, and Terms at any time. |
| Acceptance | Placing an order means you accept all current Terms and policies. |
Government Law
Intellectual Property
- All content, software, images, text, video, music, and graphics on this website are owned by the Company and protected under U.S. copyright law and international conventions.
- Content is for personal, non-commercial use only. Commercial use requires written permission.
- Unauthorized use (posting, reproducing, selling, licensing) may result in civil or criminal liability.
Product Description & Pricing
| Item | Description |
|---|---|
| Accuracy | We strive for accuracy, but cannot guarantee all descriptions or prices. |
| Price Corrections | If a pricing error is found, we will notify you for confirmation or cancellation. |
| Acceptance of Orders | Orders are accepted only after payment and shipping confirmation email. |
Order Process
| Step | What Happens |
|---|---|
| Place Order | Submit profile and payment info; receive an order receipt confirmation email. |
| Shipping Confirmation | Upon dispatch, receive a shipping confirmation email; contract is completed for listed items. |
| Right to Refuse Orders | Orders may be refused for reasons including: out of stock, incorrect info, payment issues. |
Possible Reasons for Order Refusal:
- Out of stock or withdrawal due to quality/shipping restrictions
- Incorrect price or product description
- Unable to obtain payment authorization
- Not eligible for purchase as per Terms
Customer service will contact you if there are any issues with your order.
Delivery & Pickup
| Item | Description |
|---|---|
| Delivery Time | An estimated delivery time will be provided upon ordering; actual delivery times are not guaranteed. |
| Shipment Insurance | Each order is insured until received and signed for. |
| Proof of Receipt | Signature confirms delivery and transfer of responsibility. |
If a third party signs for the item (including gifts), their signature is considered proof of delivery.
Returns
| Item | Description |
|---|---|
| Return Window | Items can be returned within 60 days of purchase. |
| Condition | Must be unused, unworn, in original packaging with tags intact. |
| Return Form | Fill out and include the return form; contact customer service if lost. |
| Return Shipping | Customer is responsible for return shipping costs. |
Responsibility Disclaimer
- All opinions expressed by designers, brands, or third parties are their own and do not reflect the Company's views.
- The Company does not guarantee the website or Services are error-free or virus-free.
- Users should maintain updated antivirus software.
- The Company is not liable for disruptions caused by circumstances beyond reasonable control (e.g., weather).
Contact
For questions, please reach out to our Customer Service team via email.
| Company | Zhengzhou Yagong E-Commerce Co., Ltd. |
| Address | Room 1309, 13th Floor, Xinpu Building, No. 29 Shangwu Inner Ring Road, Zhengdong, Zhengzhou Area of the China (Henan) Pilot Free Trade Zone, Zhengzhou, Henan, China |
| service@mail.kordyvia.com | |
| Established | 2024-03-06 |
| Business Registration Number | 91410100MADCWN5T82 |
| Legal representative | Fan Minhui |
| For returns, order changes, cancellations, or refunds | Please contact us at service@mail.kordyvia.com |
| Phone | +86 190-3942-0335 |
| Business Hours | Monday to Saturday, 9:00 AM – 6:00 PM (excluding public holidays) |
| Website | https://kordyvia.com |
| Postal code | 450018 |
